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    01. Customer Service & FAQ

    On this page you will find all information regarding GearPoint | GFP B.V., our webshop, our working method, returns procedure, etc. Below is our contact form and an overview of frequently asked questions (FAQ).

    Contact us

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    Frequently asked questions

    GEARPOINT INFORMATION

    1.1 DOES GEARPOINT HAS A PHYSICAL STORE?

    YES, you can visit the GearPoint Store at Siliciumweg 26, 3812SX, Amersfoort in The Netherlands. Check our opening hours on our website. 

    1.2 WHAT OUR THE GEARPOINT STORE / OFFICE ADDRESS?

    GearPoint Store and Office:

    Siliciumweg 26

    3812 SX Amersfoort

    The Netherlands

    1.3 WHAT KIND OF PRODUCTS DOES GEARPOINT SELL?

    GearPoint is a company who sells high-end brands for professionals but also so outdoor enthusiasts. Everybody can and may visit our GearPoint Store. All items we sell can be bought without permits.

    1.4 CAN I MAKE AN APPOINTMENT AS A B2B OR GOVERNMENT CUSTOMER?

    YES, you can make an appointment when you are a B2B or Goverment customer. Just give us a call so we can plan the appointment with you.

    GET IN TOUTCH WITH US

    2.1 CAN I REACH GEARPOINT BY PHONE?

    YES, You can call us on workdays from 09:30 till 16:30 on +31 33 7200 999. It can happen that we are very busy, and can't pickup the phone. In that case, just send us an e-mail and we will call you back.

    2.2 CAN I REACH GEARPOINT BY E-MAIL?

    YES, You can e-mail us at [email protected] 24/7 but note that we only reply during opening hours. In most cases we will get back to you within 8 working hours. If you have a very urgent question do call us!

    WEBSHOP AND PRODUCT INFORMATION

    3.1 CAN ALL PRODUCTS BE FOUND IN THE GEARPOINT WEBSHOP?

    NO, GearPoint can help you with a lot more products and brands then you can find in our webshop. If you are looking for a specific product just get in touch with us. For projects of big volume orders we can always see what we can do for you.

    3.2 PRICES, IMPORT, DUTIES & VAT

    Our prices included are exclusive of turnover tax and exclusive of costs for transport and other costs (like duties, import and customs costs). Do note these costs will be invoice to you by the local authorities. 

    3.3 CAN I COME BY TO SEE AND FIT PRODUCTS?

    YES, everybody can visit our store during the regular opening hours. Our employees are more than happy to help you.

    3.4 WHERE CAN I FIND THE SIZE CHARTS?

    You can find all size charts click here.

    3.5 WHAT BRANDS DOES GEARPOINT HAVE?

    Gear Point has a lot of brands in the standaard store / webshop range. Here you can find our main brands:

    • Salomon Forces
    • UF Pro
    • ThruDark
    • Masters of Gloves (MoG)
    • Offgrid
    • 5.11 Tactical
    • Tasmanian Tiger
    • Dragon Skin
    • Helikon-Tex
    • Rab Equipment
    • Bridgedale
    • Fenix Lights
    • Team Wendy
    • Woolpower
    • Icebreaker
    • Arcade
    • Nalgene
    • Tatonka
    • X-Marker
    • Mechanix Wear
    • SwissEye
    • etc.
    •  

    ORDERING & DELIVERY TIMES

    4.1 HOW CAN I PLACE MY ORDER?

    Via our GearPoint webshop you can easily place your order and complete your order online. If you do NOT want to have your order delivered by post, you can also choose PICK UP at GearPoint Amersfoort.

    4.2 CAN I CHANGE MY ORDER AFTER I CONFIRMED AND PLACED IT ONLINE?

    YES, if you find out after placing your order that you have forgotten something, you can let us know by e-mail which product (s) we can add to your order.


    However, you can only add it if your order has not yet been fully processed or shipped. Do not forget to include your order number in this email.

    4.3 HOW CAN CHECK IF A PRODUCT IN STOCK AT GEARPOINT?

    In our webshop you can see for each product whether or not it is in stock*. If we can deliver it from our own stock, you can see this, then the delivery time is 1 working day. When a product is not in stock, this is also clearly stated. An expected delivery time is also indicated, these are not guarantees. We try to deliver as many products as possible from stock.

    * In some cases stock may deviate due to an error or correction. If you really need a product asap, we always advise you to contact us. This prevents disappointments afterwards.

    4.4 WHAT IS THE EXPECTED DELIVERY TIME WHEN A PRODUCT IS NOT IN STOCK?

    When you order a product that is not in stock at GearPoint, the delivery time is variable. This is because we work with various suppliers within and outside Europe. If a product is not in stock, there is always an indicative delivery time stated for this product, however this may deviate from the actual delivery time as we do not have an active / live link with the stock systems of our suppliers.

    It is therefore possible that a product in the web shop is marked "In stock at supplier, 5 to 7 days delivery time" and it turns out to be sold out at the supplier or manufacturer. You always have the choice to cancel the order, to wait until the product is available again or to choose another comparable product.

    PAYMENT OPTIONS ONLINE

    SHIPPING YOUR ORDER

    PICKUP AND PAYMENT OPTIONS AT PICKUP

    CANCEL OR RETURN YOUR ORDER

    EXCHANGE ORDER WHEN YOU EXCHANGE. ORDERED THE WRONG COLOR OR SIZE

    DISCOUNTS & PROMOTIONS

    WARRANTY AND COMPLAINTS