Customer Support



    02. About GearPoint

    GearPoint, Gear for Professionals, is specialized in Tactical and Outdoor equipment for professionals (Soldiers, Police, Security, etc.), but also the Sports Shooters and Airsofters have come to the right place.

    We have an extensive range of clothing, backpacks and many tactical and outdoor products. In addition to the fact that we are official UF PRO, Salomon Forces, Masters of Gloves, ThruDark, Offgrid, 5.11 Tactical, Dragon Skin and Mechanix Wear. Next to this we are also an official for brands like Tasmanian Tiger, Helikon-Tex, Luminox, Bridgedale, Woolpower, Rab Equipment and Fenix.

    Do you want to view / fit products or do you need advice on what best suits your needs? Then be sure to drop by and let one of our people advise and / or inform you, without any obligation. If you have any questions about our products, do not hesitate to contact us, or come to our GearPoint store in Amersfoort where you can view / fit products.

    Of course we can also provide you with professional and honest advice. Picking up your online order is of course also possible.


    Gear Point Special Products (GSP) is a specialized and protected department within Gear Point, with a focus on “Tactical Technology Solutions” that can only be offered to specific customers and where high integrity / confidentiality is of the utmost importance. The Gear Point team is made up of ex-operators of special police and defense units.


    In line with our Mission, Vision and "Strategic Commitments", quality and care for the environment is paramount to our business because we value our customers and care for the world we live in. We strive to provide our customers with products and services which meet and even exceed their expectations and demands.


    We are committed to continuous improvement and have established a Quality and Environmental Management System which provides a framework for measuring and improving our performance. Our system is based on thorough analyses of risks and opportunities, strengths and weaknesses and the demands of relevant stakeholders.


    We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

    • Regular gathering and monitoring of customer feedback;
    • A customer complaints procedure;
    • Selection and performance monitoring of suppliers against set criteria;
    • Selection criteria and development for our employees to ensure quality criteria are met and that the people working with the processes have the right knowledge and competences;
    • Regular audit of our internal processes. The effectiveness of the system will be reviewed at least once a year. Improvement points will be translated into measurable goals;
    • Measurable quality objectives which reflect our business aims;
    • Management reviews of audit results, customer feedback and complaints.


    Our internal procedures are reviewed regularly.

    Top-management of Gear Point provides in all the necessary resources to implement, maintain and improve the Quality & Environmental Management System according ISO9001:2015 & ISO14001:2015.